Legal
Website Terms
These terms cover your use of this website. They are separate from the Combi Care Terms of Service, which govern the boiler cover itself and which you agree to when you take out a plan.
Who runs this website
This website is operated by Combi Care Maintenance Ltd, a company registered in England and Wales. Our company number, registered address and contact details appear in the footer of every page.
Using the site
You are welcome to use this website to find out about our services, get a quote and contact us. Please do not attempt to interfere with the site, gain unauthorised access to any part of it, or use automated tools to extract content from it at scale.
Quotes and prices
The quote calculator gives an indicative monthly or annual price based on the answers you provide. It is not a formal offer of cover. Cover begins only once your Direct Debit is set up and we have confirmed it, and it is subject to the Combi Care Terms of Service, including the exclusions set out there.
Some answers — an older boiler, or a system that is not a straightforward combi — may mean we need to inspect or speak to you before cover can start. We will tell you if that applies.
We take care to keep prices on this website accurate. If a price is displayed incorrectly, we will contact you before taking any payment rather than charging you the wrong amount.
Payments
Direct Debits are set up and collected through GoCardless. Payments are protected by the Direct Debit Guarantee, and you may cancel a Direct Debit at any time through your bank. Cancelling a Direct Debit ends the payments; the terms on which cover itself ends are set out in the Combi Care Terms of Service.
Content and accuracy
We keep the information on this website as accurate and current as we can, but it is provided for general guidance. Advice pages are general information, not a substitute for having your own boiler or heating system inspected by a Gas Safe registered engineer.
Photographs of completed work show jobs carried out by our engineers. Photographs used to illustrate our services may show engineers from Combi Doctor, our sister company, whose engineers carry out work on our behalf.
Intellectual property
The content, design, photographs and logos on this website belong to us or are used with permission. Please do not reproduce them without asking first.
Links to other sites
Where we link to another website, including GoCardless, we are not responsible for its content or its privacy practices.
Availability
We aim to keep the website available at all times but cannot guarantee it. We may need to take it offline occasionally for maintenance.
Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for loss arising from your use of this website itself, as distinct from the services we provide to you under the Combi Care Terms of Service.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Changes
We may update these terms from time to time. The version published here is the one that applies.